Terms and Conditions

1. Introduction

These terms and conditions apply to the use of the website,www.londonpaperpbags.co.uk (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at londonpaperbags.co.uk or by placing an order at Neobiz Technologies Ltd. Please refrain from using this Website if you do not agree to these terms and conditions.

These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer. By placing the order with us through the website, email, phone calls, or at our shop premises you accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound.

We may update or vary our terms and conditions from time to time, so check for periodic changes.

2. Trading Details

When you order with us through this website, you are contracting with Neobiz Technologies Ltd. a limited liability company, incorporated in England. Please note, the law of England will apply to this contract.

Registered Office:

Neobiz Technologies Ltd.
87, Victoria Road, Ruislip Manor, Middlesex HA4 9BH

Email Address: sales@londonpaperbags.co.uk

Telephone Number: +44 02031501121

Company Registration No.: 06511116

3. Ordering

These apply to all orders placed through our website at www.londonpaperbags.co.uk phone calls, emails, or at our shop premises in Ruislip Manor.

3.1 Printing and Artwork
3.1.1 CMYK and ‘Spot’ Colours

Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process jobs in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee.

3.1.2 Colour Variations

We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided by a third party. Also, note that variations may exist due to the nature of the paper or lamination chosen. However, if a colour match is required for consistency with other products, a printed sample must be supplied to us. Please note, we do not hold samples of previous work.

Uncoated paper bags, while an attractive solution since they can be visually appealing, have an inherent limitation in performance. Dot gain may increase making a slightly darker image, and the paper does not retain the ink to the same degree as a coated stock; heavy ink may take an increased period to dry and some amount of setting-off may occur during finishing and after completion of the finished product. We will work to minimize these issues, but we cannot guarantee the performance of these papers bags if we provide reasonable care in producing the final product.

You can send colour match samples so that we could match them at the press. If you need to colour match more than one job, for each job you need to send separate colour match samples.

3.1.3 Proofs

We will print your artwork as you supply it. We do not proofread artwork, nor do we check artwork for date validity or expiration. Digital copy proofs will be emailed to you for approval. Please view all proofs carefully. We will not be held liable for any mistakes in artwork, once the proof has been approved.

Please note, we do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in soft copy proofs being sent to you.

3.1.4 Folds

As all our laminated bags are handmade when printed cards are folded, there can be a small amount of ‘cracking’ along the spine and it might be less noticeable on lighter stocks. This is normal for handmade paper bags and we do not take responsibility for such minor defects. Also, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified.

3.2.1 Delivery Dates

We will make every reasonable effort to meet the delivery or collection date as agreed. However, there are times, in a production environment, that we may be unable to meet our agreed delivery or collection date. Therefore, our delivery or collection dates are estimates, not guarantees. We do not accept responsibility for missed delivery or collection dates. We do not accept responsibility for loss suffered due to missed delivery or collection dates.

3.2.2 Turnaround Time (TAT)

Turnaround Time (TAT) starts from the date of APPROVAL of artwork and ends at the date of despatch or collection from our premises. It is measured in working days. The turnaround time is selected at the time of ordering and additional charges are incurred for shorter TATs.

3.3 Modification

Any modification to a job instructed by a client to any member of our staff, or agreed by any member of our staff, whether in regard to the content of a job or the performance of a job, will be on a best efforts basis and will not change the terms of the agreement reached when the job is placed. A modification that will change the contractual basis of an order, can be agreed with a director of Neobiz Technologies Ltd and will state explicitly which standard contractual terms are modified by agreement.

4. Claims

4.1 Notification Period

Any complaints arising from damaged, missing, or short shipped orders should be reported to us within 3 working days. Any claims arising after this period will be rejected.

4.2 Damaged/Incorrect Goods

Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’.

4.3 Quantity Variation

We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.

5. Liability

5.1 Liability for any loss

Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases which cause death, injury, or damage to personal property.

5.2 We are not responsible

We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.

5.3 We will not accept responsibility

We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.

6. Accounts

6.1 Payment Terms

Orders must be prepaid at the time of order unless we have expressly agreed on an account with you. Payment shall be made in full, compliant with the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.

6.2 Interest

We reserve the right to charge 8% interest per annum on all overdue accounts.

6.3 Legal Fees

All legal and administrative fees, including Statutory Demand fees, will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts.

6.4 Discounts

Discounts are made with the strict understanding that accounts must be settled within the terms of the account. We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.

6.5 VAT

UK VAT at the Standard Rate will be added to the price of a job where UK VAT is applicable. To comply with current legislation, we MUST add VAT after the order has been placed. You are liable for payment of VAT before the order can be processed.

7. Cancellations and Refunds

7.1 Cancel an Order

To cancel an order, you must email sales@londonpaperbags.co.uk requesting a cancellation. Cancellation is subject to the following:

7.1.1 Job has been approved

If the job has been approved and subsequently canceled, it may have been plated. You will be charged for the cost of each set of plates made, at the rate of £50 per set.

7.1.2 Administrative Fees

Where no fault exists on the part of Noebiz Technologies Ltd and a cancellation has been requested, where a refund has been agreed by us, it will be refunded less 3% credit card and administrative fees.

7.1.3 Cancellation Fee

A cancellation fee may be charged where the job is canceled at the client's request

7.2 Reserve the Right to Reprint

We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.

7.3 Reserve the Right to Provide a Remedy

We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such a way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.

7.4 Reserve the Right to Credit Your Account

We reserve the right to credit your account if we deem a refund should be made

7.5 Reserve the Right to Offer

We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.